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Editor’s Note: This guest post was authored by Libby Plumb, Senior Communications Advisor for WaterAid America, who has recently returned from visiting WaterAid’s water, sanitation and hygiene programs in the slums of Kampala, Uganda. 

Rehema and her daughter Mariam carrying water home from the spring in Rubaga, Kampala. Credit: WaterAid / Libby Plumb

Rehema and her daughter Mariam carrying water home from the spring in Rubaga, Kampala. Credit: WaterAid / Libby Plumb

Mariam is the only child of 22-year-old single mom Rehema. On the way to and from the local spring, near the Rubaga slum in Uganda’s capital city, Kampala, she toddles behind her mother. It’s a journey they make four times a day to bring home enough water for drinking, cooking and washing.

Even little Mariam carries a jerry can of water: while Mom struggles under the weight of two 22 pound (10-liter) yellow jerry cans, Mariam follows behind carrying a bright red 11 pound (five-liter) jerry can – quite a feat for such a young child.

Rehema knows the quality of the spring water is questionable and could be risky for her daughter’s health. Kampala’s poorly constructed pit latrines and a high water table are a lethal combination as feces can easily contaminate the water supply. It’s not just water quality that is an issue. Accessibility is also a major challenge. With hundreds of people relying on the spring for water, crowds build up, with long waits common in the morning and evening when the heat of the sun is not so fierce. 

Rehema commented: “It’s very difficult to collect water from there. At 8 or 9 p.m. it is so crowded that it can take more than 30 minutes.”

Tensions often flare at the spring. Alongside women and children collecting water for their own domestic use are water vendors, usually men, who come to the spring to fill four or more jerry cans with water that they attach to bicycles and take to customers who pay for delivery service. Women and children are often pushed out of the way by vendors forcing their way to the front of the line. 

The need for safe, affordable, accessible water services in Rubaga is clear, but there are challenges inherent in extending piped water services into low-income neighborhoods. 

In other areas of the city where the National Water and Sewerage Company (NWSC) has granted water connections, it is common for landlords to sell water to their tenants for four to eight times the official rate. Poor families who are unable to afford the inflated rate continue to use polluted springs, even where there’s a tap right next to their home. 

Farahilh Masane collecting water from a prepaid meter in Kawempe, Kampala. Credit: WaterAid / Libby Plumb

Farahilh Masane collecting water from a prepaid meter in Kawempe, Kampala. Credit: WaterAid / Libby Plumb

A pilot program of pre-paid water meters being rolled out by NWSC and donors aims to tackle this problem. The meters are operated by an electronic key, known as a token, that is pre-loaded with credit. Anyone, landlord or tenant, can buy a key and refill it with credit. As water is dispensed, the meter deducts credit from the token at the official rate.  In this way, consumers deal directly with NWSC and there is no scope for middlemen to inflate the price. Consumers benefit from safe, affordable water, while NWSC benefits from knowing that by paying upfront, consumers are unable to default on payment of water bills. 

The system is not perfect. Vandalism has been known to damage meters, causing them to malfunction. Another concern is whether all tenants, particularly newcomers to the area, are in the know about how to buy and use tokens. But it’s a system that shows promise and offers hope to areas like Rubaga that are still unserved with water. 

Farahilh Masane is a resident of the Kawempe Division, where prepaid meters have been installed by Water and Sanitation for the Urban Poor (WSUP), with support and funding from the Coca-Cola Africa Foundation and WaterAid. She told us: “I walk across the road to the prepaid meter because it is cheaper there: 100 Shillings [4 US cents] for four jerry cans. There is a private tap right here but it is too expensive for me: 200 Shillings [8 US cents] per jerry can. Before the meter was installed I collected water from a spring, but so many people near it have pit latrines, the water was contaminated.”

Back in Rubaga, Rehema is hopeful that she will be able to benefit from piped water soon too. “It would change my life to have clean water and live in a better environment.” 

Editor’s Note: This guest post was authored by André Olschewski, water, sanitation and environmental management specialist at the Skat Foundation, a non-profit based in Switzerland. The post builds from a piece that André wrote for WASHfunders.org in June that described the EU-funded WASHTech project and its Technology Applicability Framework (TAF), a decision-making tool that helps users determine if a particular WASH technology will be sustainable in a given context. Here, André introduces the counterpart to the TAF, the Technology Introduction Process (TIP), that guides practitioners in introducing a technology once a determination of sustainability has been made.

The Technology Applicability Framework (TAF) is a tool to assess the applicability of a WASH technology in a particular context and its potential to be adopted on a large scale. Under the WASHTech project, the TAF has been tested in Burkina Faso, Ghana, and Uganda on 13 different WASH technologies including the ventilated improved pit latrine, urine diverting dry toilet, rope pump, India Mark 2 Handpump, and solar powered pumps for small piped schemes or sand dams. Since then, it has been successfully applied outside the WASHTech project in Tanzania and in Nicaragua, even without any direct training. Potential users have also expressed an interest to adapt and apply the TAF to other technologies such as water point mapping tools.

WASHTech has produced a short video explaining what the TAF is and how it works. Using the example of a solar powered pump in Ghana, the animated video summarizes how the TAF captures the issues around sustainable service provision. It also features interviews with users of the TAF (such as local government officials) who offer perspectives on the added value that the framework provides.

 

But what are the next steps if a technology has passed the TAF testing and if you want to introduce the WASH technology for services on a larger scale? To support actors in the WASH sector in planning and management of the introduction of a WASH technology, the WASHTech project has developed a generic guide for technology introduction, the Technology Introduction Process (TIP). The TIP -- as with the TAF -- follows the spirit of the African saying: “If you want to go fast, go alone. If you want to go far, go together.”

For too long, efforts to introduce WASH technologies have been led by a few actors, mostly national governments and development partners, or a few isolated innovators. This often happened without proper involvement of other actors, such as the users, local political leaders, or the private sector. Increasingly, approaches such as Self Supply or Community-Led Total Sanitation are being promoted. These put more focus on user investments and the capacity of the local private sector to supply products and provide services. However, due to the limited financial capacities of households, some WASH technologies and services will still be subsidized.

The TIP guide supports the WASH sector in developing a specific process to introduce a WASH technology. At the core of the TIP, the tasks of key actors involved are defined for three phases of the introduction process:

  • the invention phase, which includes the development and testing of the technology and the preparation for the launch;
  • the tipping point phase; and
  • the uptake and use phase.
Technology Introduction Process (TIP)

For each of the phases, the TIP provides a generic set of tasks that should be carried out by specific actors. During the testing, the TAF can be used to develop the introduction process further and to monitor the technology and its performance.

In all three WASHTech pilot countries, government institutions have used the TIP to develop country specific guidelines for technology introduction. To aid this process, we’ve provided the generic TIP matrix, as well as examples of specific matrices that have been developed for two different cost models -- the market based approach (e.g. for Self Supply) and for a model where capital investments are subsidized. All relevant actors have been involved in developing the specific guidelines. The guidelines reflect the country specific policies on WASH service provision, subsidies, and decentralisation.

Our online resource base provides access to all documents on TAF, TIP and reports on results such as technology briefs. All documents are in the public domain. TAF and TIP users are invited to upload their case studies and to share their experiences on the user interface. For more information please contact me at andre.olschewski@skat.ch.

The TAF and TIP were developed under the WASHTech project. The WASHTech consortium comprises: Skat Foundation – Switzerland; IRC International Water & Sanitation Centre – Netherlands; WaterAid - UK, Ghana, Burkina Faso and Uganda; Cranfield University – UK; Water and Sanitation for Africa (WSA) – Burkina Faso; Network for Water and Sanitation (NETWAS) – Uganda; Training, Research and Networking for Development (TREND) – Ghana; Kwame Nkrumah University of Science and Technology (KNUST) – Ghana.

Editor's Note: This guest blog was authored by Khanh Russo, public benefit investment manager of the Critical Human Needs portfolio at Cisco. Khanh discusses the importance of using data to inform decision-making and increase impact by offering insights into how a smartphone-based system was brought to scale and why Cisco has supported its development.

Data isn’t sexy. It doesn’t have the emotional appeal of water flowing from a hand pump for the first time into a child’s waiting hands. Nor does it have the “going viral” potential of Matt Damon refusing to use the toilet for a year.

But data is a valuable commodity for the organizations working to deliver clean water and sanitation to people who lack those basic resources. Having the right data can drive smarter decision-making and make water and sanitation projects more efficient, more effective, and more appealing to funders.

But in parts of the world where clean water is the scarcest, data is often the hardest to gather. Internet connections can be limited or nonexistent in remote parts of Africa, Asia, and Latin America. This makes it difficult to gather data that can be analyzed and shared in a timely way. By the time you’ve gone home, entered your notes into a spreadsheet, compared it to other reports, and shared your findings with colleagues, the situation in the Malawian village you visited might have changed significantly.

Village in Malawi. Credit: Water For People

Village in Malawi. Credit: Water For People

Enter tools like Field Level Operations Watch (FLOW), a smartphone-based system designed to collect, manage, analyze, and display geographically-referenced data. FLOW users create surveys that can include text, photos, video, and GPS coordinates. They can use smartphones to store hundreds of surveys and collect data even where there is no cellular connection. The data automatically gets transmitted once the user has a mobile connection.

Water For People has collected nearly 40,000 surveys in 10 countries through the tool since 2010. FLOW supports data-driven decision-making and visual reporting, which in turn creates transparency and fosters confidence among funders. And more funding ultimately means more people will have access to clean water.  

Leveraging funding from Cisco, Water For People began developing FLOW in 2010 to revolutionize its monitoring efforts. In 2012, Water For People partnered with Akvo Foundation to develop FLOW into an open source tool that could be adapted for other uses by other WASH organizations. It has already been used by 26 organizations in 20 countries.

A couple of things were key for taking FLOW to scale. First, Akvo focused on stabilizing the system and improving its usability, which allowed organizations to more quickly use the data to help improve their approach. Second, Akvo created regional hubs for support and training, which allowed them to improve customer service and response times at a lower cost.

Akvo had to overcome a major challenge to scale: There was a huge demand for the platform, but it was not yet robust enough to serve so many organizations with diverse needs. The Akvo team had to invest a lot of time in reframing expectations while also hiring staff to quickly improve the platform’s usability.

FLOW, an open source tool developed by Water for People and Akvo to collect and manage WASH data

FLOW, an open source tool developed by Water for People and Akvo to collect and manage WASH data

But despite the challenges, Akvo has a clear vision for FLOW that Cisco is proud to support: Giving governments and organizations an open, easy-to-use, affordable way to collect and understand data.

Keri Kugler of Water For People described how FLOW has significantly changed the way her organization monitors water projects and tracks progress in the Huffington Post.

“Using the survey tools, we speak with community members, find out if water service is reliable, whether someone can fix problems, and better understand ongoing issues,” Kugler wrote. “This kind of monitoring is a cornerstone to sustainable water solutions across the developing world.”

Other data-driven tools that Cisco supports include the Blue Planet Network technology platform and its SMS-based reporting tool. Read more about Cisco’s funding strategy for Critical Human Needs, and let us know how you’ve used WASH data to inform your work in the comments below.

Roddenberry Foundation

The J. Craig Venter Institute, a nonprofit genomic research organization in La Jolla, California, has announced a $5 million grant from the Roddenberry Foundation for the development of wastewater treatment technologies.

The grant will be used to fund the development of JCVI scientist Orianna Bretschger's BioElectrochemical Sanitation Technology (BEST), which uses microbial fuel cells (MFC) to treat wastewater and improve sanitation and water accessibility in the developing world. As the microbes in MFCs break down the organic matter in sewage and other types of wastewater, they produce electrons. The rapid movement of electrons across a fuel cell circuit generates electricity while accelerating the breakdown of the organic matter, resulting in fewer treatment byproducts such as sludge. The efforts of Bretschger's team already have led to the successful treatment of municipal wastewater and sewage sludge at a 100-gallon per-day scale, the amount of wastewater produced by a small household on a daily basis.

"Dr. Bretschger's MFC sustainable wastewater treatment project is exactly the type of innovative, field-changing research that fits our mission," said Eugene "Rod" Roddenberry, president of the Roddenberry Foundation and son of Star Trek creator Gene Roddenberry. "Her use of microbes to convert human waste into clean water and electricity is another step toward making disease a thing of the past. Her work also moves us closer to a future where all humankind's most basics needs are not just met but abundantly supplied. In the world of Star Trek, technology offers a catalyst to the natural world in making amazing things possible."

Source: “Roddenberry Foundation Gives $5 Million to J. Craig Venter Institute for Sustainable Wastewater Treatment Technology Development.” J. Craig Venter Institute Press Release 7/10/13.

For additional WASH-related philanthropy news, see the news feed on WASHfunders.org. 

Editor’s Note: This guest post was authored by Andre Olschewski, water, environmental management and spatial planning specialist at the Skat Foundation. Andre discusses the work of WASHTech, a two-year project to strengthen the WASH sector’s capacity to effectively invest in new technologies. WASHTech was funded by the European Commission FP7. The WASHTech consortium comprises: Skat Foundation — Switzerland; IRC International Water & Sanitation Centre — Netherlands; WaterAid — UK, Ghana, Burkina Faso, and Uganda; Cranfield University — UK; Water and Sanitation for Africa (WSA) — Burkina Faso; Network for Water and Sanitation (NETWAS) — Uganda; Training, Research and Networking for Development (TREND) — Ghana; and Kwame Nkrumah University of Science and Technology (KNUST) — Ghana. A version of this blog post also appeared here.

Participants at the scoring workshop on U2 pump in Mukono, Uganda, November 2012. Credit: Andre Olschewski

Participants at the scoring workshop on U2 pump in Mukono, Uganda, November 2012. Credit: Andre Olschewski

Why bother with WASH technologies? Current WASH discourse focuses on sustainable service delivery, monitoring, and governance. Many WASH technologies, such as the India Mark II handpump and the VIP latrine, were successfully adopted and have improved the lives of millions. However, not all promising WASH technologies invented or introduced have led to sustainable services. And most technology does not function all of the time. These are lost opportunities...

Many governments, development partners, international organisations, and increasingly the private sector in developing countries promote specific WASH technologies to improve WASH services. However, a challenge is to find an efficient and robust way to assess if the technology really has the potential to be scaled up and to realise the intended benefits. This challenge has been addressed in the EU-Funded action research project WASHTech.

One of the key outputs of the project is the Technology Applicability Framework (TAF). The TAF is a decision-support tool that helps to assess if a specific WASH technology is applicable in a certain context. For example, the Rope Pump has been successful in Nicaragua; would it work as well in Togo or Tajikistan? Using 18 indicators, the TAF provides a comprehensive assessment of the likelihood for a successful scaling up of a technology. The indicators consider different aspects of sustainability and the perspectives of different stakeholders, including:

  • the users of the technology,
  • the producers of the technology, and
  • the regulator, facilitator, or funder of the technology introduction process.

The TAF is a stepwise process to screen and assess technologies. Data is collected in the field and then verified and interpreted at a multi-stakeholder workshop. All relevant actors including users, producers, and regulators participate and bring their views and perceptions to this workshop.

Based on the results of the workshop, a graphical profile is developed, showing the strengths and weaknesses of the technology, as well as gaps in knowledge. This profile helps to uncover specific interventions or design changes that could improve the technology or the uptake process. For example it may point towards subsidies or capacity development of the producer.

Hypothetical example of a TAF profile. Credit: Andre Olschewski

Hypothetical example of a TAF profile. Credit: Andre Olschewski

The special feature of the TAF is its transparent and participatory process. It is not a magic box piece of computer software that spits out the ‘right’ answer. It brings very different stakeholders together and enables them to listen to each other and learn. The easy-to-understand graphical presentation allows all actors to recognise the key issues and identify who is responsible.

The TAF has been rigorously tested in Burkina Faso, Ghana, and Uganda. This process comprised of three rounds of testing on 13 different WASH technologies. Testing included established technologies, such as the India Mark II handpump, and emerging technologies, such as solar-powered systems. In all three countries government institutions have been intensively involved in the testing of the TAF. They confirmed that it fills a gap and will be very useful when external agents come to their countries to introduce a new WASH technology. Governments have all appointed an institution to host the TAF so that it can be readily used.

The second major output of WASHTech is the Technology Introduction Process (TIP), still under development. This is a guidance document that will help organisations improve the way they introduce technologies in a particular country context. The TAF and draft TIP have been presented at various conferences and symposia, where they have garnered a lot of interest. Some organisations already plan to use the TAF to test specific technologies.

By the end of 2013, when the WASHTech project concludes, all of the tools will be available free of charge. So far there is no follow-on project foreseen, but project partners are seeking opportunities for follow-up, and to support other countries. A web-based resource, hosted by the Rural Water Supply Network (RWSN), is being built. It will provide the TAF and TIP manuals, and enable some Q&A support. It will also be linked to a community of practise of TAF users.

Anyone who is interested in the TAF and TIP and its further development is invited to contact me for more information. You can also find out more about WASHTech here. Questions or feedback? Leave a comment in the comments section below.

Editor’s Note: In this guest post, charity: water announces the receipt of Google’s Global Impact Award. The $5 million award will enable charity: water to develop and pilot a remote sensor technology to determine which water points are working and which need repairs in real time. A version of this post originally appeared here.

Woman in India pumping water from water point. Credit: charity: water

Woman in India pumping water from water point. Credit: charity: water

We’re proud to announce that charity: water is a recipient of a Global Impact Award from Google.

The first projects we ever built were six wells in a refugee camp in Uganda. We wanted to prove to our donors that their money was spent exactly how we said it would be, and where it went.

So we walked into an electronics store and bought a handheld GPS device for $100. We took it to Uganda, went to each project and plotted six points on Google Maps™. Then we made the information public on our web site along with the photos for everyone to see. We’ve been doing that ever since.

Fast forward six years later, and we’ve now funded over 6,994 water projects in 20 countries that will serve more than 2.5 million people. And although we’ve continued to map every single water project, we don’t think knowing their location is good enough anymore. We want to know whether each one of them is working right now, in real time.

Today, we’re excited to announce that we’re launching a $5 million pilot project with Google to develop remote sensor technology that will tell us whether water is flowing at any of our projects, at any given time, anywhere in the world. Google has funded this entire initiative through the new Global Impact Awards. This award will help charity: water further advance transparency and sustainability in the water sector.

Although our staff and local partners visit our programs frequently, it’s simply not possible to visit every project often enough to ensure that water is flowing all the time. Thanks to this Global Impact Award from Google, we’ll be able to go from hoping that projects function over time, to knowing that they are.

charity: water's sensors will transmit real-time data to determine whether or not a water point is working. Credit: charity water

charity: water's sensors will transmit real-time data to determine whether or not a water point is working. Credit: charity water

Over the next few years, we’ll develop and install 4,000 low-cost remote sensors in our existing and new water projects in several countries. These sensors will transmit real-time data to us and our partners, and eventually to you, the donor.

But just knowing the status of projects isn’t good enough. If a breakdown occurs, there needs to be a system in place to ensure that it gets fixed quickly. That’s why an important part of this pilot will be to continue training and establishing local mechanic programs all over the world who can dispatch to communities within their reach and make repairs. This will create new jobs and small business entrepreneurs in places where they don’t exist today.

We know the data will uncover new challenges, but we’re excited and committed to meet them head on. We’ve used Google Maps™ to innovate over the last six years, and today we’re incredibly excited to work with Google on remote sensor technology, this time to further increase transparency for our donors, and to deliver water more reliably than ever before, to the people who need it most.

Harold Lockwood, Director of Aguaconsult

Editor’s Note: We pose five questions to foundation, NGO, and thought leaders in the WASH sector as part of our “5 Questions for…” series. In this post, Harold Lockwood, director of Aguaconsult, shares his thoughts on the changing nature of aid, project ownership as a flawed concept, and more in response to our questions. Find him on Twitter: @haroldlockwood

If you are interested in participating in this series, send us an e-mail at: WASHfunders@foundationcenter.org.

1. What is the number one most critical issue facing the WASH sector today?

Undoubtedly this is the challenge of changing the way we work. For decades ‘aid’ to the sector — most especially the rural sub-sector — has been delivered largely through the provision of infrastructure in short-term, cyclical interventions which solve an immediate problem, but leave many others unanswered. NGOs, charities, foundations, and even large donor grant programs and loans have delivered a lot of hand pumps, tapstands, and toilets, but have been much less successful at delivering permanent water or sanitation services. If national WASH sectors in the South are to truly move forward, our support must address the entire ‘eco-system’ of service delivery. This is particularly true as the donor world becomes more complex, as lower income countries move to be lower-middle income countries, and as expectations for services rise — as they rightly should. The challenge of ‘tomorrow’ for many in the developing economies is going to be household level piped supplies, not yesterday’s point source handpumps, and we should be ready to meet this.

2. Tell us about one collaboration or partnership your organization undertook and the lessons learned from that experience.

As part of the sustainable services at scale initiative in Ghana managed by IRC of the Netherlands, we have been working with the government’s Community Water and Sanitation Agency (CWSA) to address some of these systemic weaknesses and gaps in the rural water sector. This has involved intensive work to better understand the structural problems behind poor functionality of water supply systems and really attacking some of the most pressing solutions: a new legal instrument for CWSA, improved policy and implementation guidelines, better monitoring, and a truly comprehensive vision of what rural (water) services should provide. This has meant working with a range of institutions and organizations, including donors, many with vested interests in the current arrangements. After three years of intensive work at national, regional, and district levels, we are starting to see a growing consensus and demand for real change which is very encouraging.

The lessons I take from this experience are that this is a process that takes time; there are no quick fixes. Secondly, sector dynamics are often messy, but if the space can be created to reflect on what is going wrong and where the solutions might lie, it is possible to bring diverse stakeholders with competing agendas on board. Finally, we know that this process is not cheap, but compared to the relatively huge scale of resources being channeled into sector investments, it is affordable and absolutely necessary.

3. How do you work with local communities to promote project ownership and sustainability?

I believe that ‘project ownership’ by communities is a flawed concept. Much of what has been promoted as ‘community management’ by projects in the past has often been based on a very shaky understanding of national sector policy and legislation. It assumes firstly that communities are legally able to take on the ‘project’ assets (the pumps, concrete, and tapstands, latrines, etc.), but this is often not the case, is unclear, or is contested. Secondly there is the assumption that (rural) communities have the wherewithal, capacity, and desire to manage their own systems. Twenty years of experience have shown us that this works for some, but that for many communities these two assumptions are wildly optimistic and deeply flawed.

Sustainability of services can only be ensured by having competent operators (community, public, or private — I am agnostic on the modality, but it must be relevant to the context), good long-term support and monitoring, clear legislation, and financing frameworks to address regular short-term and longer-term capital maintenance costs. This is where we need to put our efforts.

4. Tell us about an emerging technology or solution that excites you and that you think will make a big impact in the WASH sector over the next 5-10 years?

Unfortunately I am a bit of a Luddite and still have a ‘dumb phone’, but even I can see that telemetry, in aspects such as system monitoring with data flows either by SMS or internet enabled phone systems, is a game changer. These technologies can result in reduced travel and costs and empower users to monitor their own services and demand improvements. I am, however, concerned that all the noise and fuss created by these very clever technologies can at times detract from some of the fundamental principles behind their use — who has access to this information? How is it used? And, ultimately, will it result in improved performance and better, more sustainable services? We should not lose sight of these issues in all the techno-hype and flashy maps.

5. There are lots of great WASH resources, ranging from striking data visualizations to good, old-fashioned reports. What’s caught your eye lately (besides WASHfunders, of course)?  

What I like are several interesting sites, including the newly revised Sustainable WASH, which includes a great resource database, Water For People’s Everyone Forever campaign, as well as our own site at Water Services That Last. But beyond these new places, we shouldn’t forget some of the Golden Oldies like USAID’s old Environmental Health Project and the World Bank’s Water and Sanitation Program, both of which have a lot of great in-depth reports and analysis. We should always try to avoid reinventing the wheel!

Editor’s Note: This post highlights an interview with John Anner of the East Meets West Foundation on how a technology platform and online collaborative network can solve barriers to growth, and scale the impact of their WASH programs. It was authored by Lisa Nash, CEO of Blue Planet Network.

How do you see technology scaling your Clean Water and Sanitation Program to provide more people in impoverished, rural areas with greater access to safe water and improved sanitation?

A 5-year-old girl in Da Nang, Vietnam benefits from an East Meets West Foundation project, which is tracked and managed on Blue Planet Network’s platform. Credit: Christine Krieg

A 5-year-old girl in Da Nang, Vietnam benefits from an East Meets West Foundation project, which is tracked and managed on Blue Planet Network’s platform. Credit: Christine Krieg

East Meets West Foundation (EMW) has partnered with Blue Planet Network since 2006 to plan, manage, and track over 40 WASH projects. We needed to find a partner whose technology services could help us scale and be more effective. We have uploaded nearly $1,000,000 worth of WASH projects on Blue Planet Network’s technology platform, increasing the impact of our projects for nearly 60,000 people in Cambodia and Vietnam. Blue Planet Network programs and services allows us  to spend less time inputting our project data and more time planning and implementing sustainable projects and learning from other NGOs doing similar work. Through the technology platform, we track our projects to make them even more scalable.

Can you provide an example of one of your WASH projects and how a tracking and management system is helping to scale your work even further?

Soramarith Secondary School students drinking clean water from a new water system at their school. Credit: Christine Krieg

Soramarith Secondary School students drinking clean water from a new water system at their school. Credit: Christine Krieg

One project in particular that we piloted in Cambodia was our Safe Water in Soramarith Secondary School project in the Kampong Chhnang Province, located 90 km east of Phnom Penh and one of the poorest provinces in the country. This is the first EMW clean water and sanitation project in Cambodia. We were able to secure funding for this pilot project and to expand our work further in Cambodia. The project enhanced the quality of life for 4,175 people in this area by increasing their access to clean water and improving hygienic and sanitary conditions. Today, we have four Cambodia projects helping approximately 12,000 people gain access to safe drinking water and sanitation. Being able to plan and track this project on an online technology platform that both our head office and our field offices could access improved communication and sped up our expansion plans without increasing cost.

Uploading the majority of our project data on an open-access system allows us to easily share the impact of our work and critical information on how we are improving WASH practices with international agencies, foundations, and state, federal, and local governments. 

How do you see the use of technology helping you launch new initiatives?

Recently, we were awarded a $10.9 million grant from the Bill & Melinda Gates Foundation. This grant will enable us to improve sanitation and hygiene practices among the rural poor in Vietnam and Cambodia. The right technology support is critical to our output-based approach and the success of our program. Since our expertise lies in program design and field work, and we don’t have the capacity, know-how, or resources to build our own WASH technology system, we use Blue Planet Network’s tools and services to help us plan, implement, and monitor our international programs. 

How exactly will monitoring and reporting help you achieve your Gates Foundation grant goals?

Screenshot of EMW’s Safe Water in Soramarith Secondary School project on Blue Planet Network’s platform.

Screenshot of EMW’s Safe Water in Soramarith Secondary School project on Blue Planet Network’s platform.

Using a project tracking and management system will help us increase the effectiveness and impact of our Gates Foundation $10.9 million program. We need to be able to track 1.7 million people in 344,000 households and 290 communes in Vietnam and Cambodia on the platform. We need a technology system that focuses on the full life of a project — from planning to implementation, and post implementation/monitoring — not just the final well or toilet. Other data we plan to track includes: region and time period, project challenges and successes, diversity and quantity of people impacted (women, children, low income), water volume and quality, water and sanitation usage, and more. And, we need to deliver ongoing project progress, data, and long-term monitoring reports online for easy access and full transparency to all our funders. This is invaluable data that we can share with stakeholders, and share with other NGOs so they can learn what worked best for us and the challenges we faced. We can even show funders or other NGOs how the communities are actively involved from the start, and empowered to manage everything from maintenance to financing to ensuring all community members live up to their commitments. The ability to customize the platform to meet all these needs will enable us to achieve greater results.

Going forward, we also want to use Blue Planet Network’s SMS reporting service to enable our cell phone-equipped communities, partners, and personnel to monitor and report on all our safe drinking water and sanitation installations. If a problem arises, we will be able to quickly see the reported texts and to provide immediate advice to remedy a challenge. SMS is a practical technology for us because most of our projects are located in very rural and marginalized communities of Cambodia and Vietnam. This service will scale the sustainability of our programs by reaching thousands of children and families living in some of the most high-need villages and empowering them to monitor and sustain their own community-led WASH systems.  

How would collaborating with other NGOs benefit your work and increase accountability?

Soramarith Secondary School students celebrating clean drinking water. Credit: Christine Krieg

Soramarith Secondary School students celebrating clean drinking water. Credit: Christine Krieg

As a member of Blue Planet Network, we participate actively in a semi-annual peer review process to share best practices with other implementing organizations working on similar programs around the world. We have reviewed 34 WASH applications since we joined the network in 2006. This has been a valuable learning experience for us. Additionally, 11 of our applications have been peer reviewed by other NGO members on the platform. These WASH organizations and leaders have included Dr. Meera Smith of Project Well, Lynn Roberts of Agua Para La Salud, and Carolyn Meub of Pure Water for the World. In order to complete the peer review process, we have to answer very technical and in-depth questions about our projects.

During our 2011 Cambodia project peer review, Lynn Roberts noted, “The Andoung Snay and Andoung Chrey Clean Water Project systems seem dependent on electricity. How reliable is the supply and is the cost included in the maintenance?” That discussion made us think more about contingencies on many levels. We welcome questions from fellow experts who aren't too close to our work. They help us make sure our project plans are designed for sustainability and have the full potential of addressing the WASH challenges in rural communities throughout Cambodia and Vietnam. 

Our former Water, Sanitation, & Environment Specialist with over 25 years of experience in planning, managing, and evaluating rural development projects, Rick McGowan believes that, “People who have more experience in the water development business have an obligation to help tutor and encourage those who have less experience...” And we couldn't agree more! We know that together — as one network, made up of many minds and sharing one purpose — we can collaborate and share learning to better plan, implement, and monitor sustainable water programs globally. 

One of Blue Planet Network’s founding members, Project Well, is an organization that brings safe drinking water to rural communities in an arsenic-affected district of West Bengal, India. Credit: Rudi Dundas

One of Blue Planet Network’s founding members, Project Well, is an organization that brings safe drinking water to rural communities in an arsenic-affected district of West Bengal, India. Credit: Rudi Dundas

Editor’s Note: This post highlights Blue Planet Network’s technology, tools, and services, along with learning from successful pilot projects among Blue Planet Network’s global WASH members. It was authored by Silke Knebel, development director of Blue Planet Network

SMS texting is today’s most widely used mobile data service, especially in some of the most rural and marginalized communities around the world. SMS traffic reached 7.8 trillion messages in 2011 globally. As text messaging has grown ubiquitous, so too has its potential as a simple, inexpensive way for NGOs to reach rural communities and address the global water crisis.

Professionals in the WASH sector understand that there are more mobile phones in the global South than toilets. The need for utilizing mobile technologies in designing sustainable water and sanitation systems is clear. 

Blue Planet Network created its SMS-based reporting tool to scale the global efforts of its members. Operating across 27 countries, we connect NGOs, funders, academics, and community members to plan, implement, monitor, and collaborate on safe drinking water projects. We do this through our online technology platform, SMS reporting services, and peer review process. Our technology solutions empower NGOs to increase the impact, efficiency, and sustainability of their water projects.  

Project Well utilizes Blue Planet Network’s SMS reporting tool to provide status reports on water projects that use modern bore-dug wells. Credit: Rudi Dundas

Project Well utilizes Blue Planet Network’s SMS reporting tool to provide status reports on water projects that use modern bore-dug wells. Credit: Rudi Dundas

Earlier this year, Blue Planet Network began a pilot of its simple SMS-based monitoring system in India. India’s population of 1.2 billion is made up of 929 million mobile phone users — a colossal 77% of the population. Blue Planet Network’s service enables communities, and our NGO member organizations equipped with cell phones, to monitor and report on safe drinking water and sanitation installations. If a problem arises, our network members can provide immediate assistance in the form of expert advice to remedy a challenge. Since deployment, 5 of our members: Ekoventure, Gram Vikas, Palmyra, Project Well and Watershed Organisation Trust (WOTR) have utilized the tool to increase the impact and sustainability of more than 13 water and sanitation projects across India. 

Blue Planet Network CEO Lisa Nash explains that, “The challenge in the water, sanitation, and hygiene sector is that a great deal of attention is paid to project implementation — the new ecosan toilet, the new hand-washing station, or the new arsenic-free well. But unfortunately up to half of these projects can fail within the first five years — not because of poor implementation, but because there wasn’t enough thought about sustainability at the outset.” 

Villagers in Endiyur, from the Marakkanam Block of Villupuram District, Tamil Nadu, India, are assessing the durability of toilets during a Palmyra working group training on sanitation and hygiene. Credit: Palmyra

Villagers in Endiyur, from the Marakkanam Block of Villupuram District, Tamil Nadu, India, are assessing the durability of toilets during a Palmyra working group training on sanitation and hygiene. Credit: Palmyra

Palmyra, a WASH implementer in the Villupuram District of Tamil Nadu, India, has partnered with Blue Planet Network since 2010 and uses our platform and SMS mobile texting services to improve their water program monitoring and analysis. Palmyra’s program managers send in weekly field status project reports via SMS texting. These messages are captured and uploaded onto our platform for peers, funders, and WASH implementers to view and monitor project effectiveness and impact. 

Blue Planet Network has dedicated a staff person to work with each SMS pilot participant. We have learned that reinforcing communication has to be ongoing or it’s easy to see a decline in participation. We also had to ensure that our service could be viewed in English (so the entire network could learn) and in the local language (so that field staff and community members can add value and input). 

“The power of SMS is the power to let anyone participate,” says Lisa. “We've already seen text messaging in fundraising, but now we’re seeing how it is enabling communities to take charge of the sustainability of projects and increase transparency across the sector. And this can happen anywhere in the world. Simplicity is power.”

Our SMS-based reporting tool will soon be deployed in the San Joaquin Valley of central California, where arsenic and pesticide-laden drinking water threatens the health of migrant workers.

A woman in San Joaquin Valley, California who is exposed to nitrate and arsenic groundwater contamination. Credit: Erin Lubin

A woman in San Joaquin Valley, California who is exposed to nitrate and arsenic groundwater contamination. Credit: Erin Lubin

One million people in California lack reliable access to clean water; and 1 out of every 10 people living in California's agricultural areas is at risk of exposure to harmful levels of nitrate contamination in their drinking water, according to a report released in March 2012 by the University of California, Davis.

In partnership with our member, Community Water Center, we seek to create a community-driven water solution to mitigate the threat of high levels of nitrate and arsenic groundwater contamination. The program will provide alternative water filtration solutions, sustainable support, and financing for low-income communities in San Joaquin Valley. 

The San Joaquin communities receiving access to clean water through this program will utilize our SMS-based mobile texting service to ensure that their clean water system is delivered and used accurately, and is sustainable and economic to operate. When this program is implemented, over a thousand low-income San Joaquin families will be able to send in text messages about the status of their safe drinking water, a service never before provided in the region. We are thrilled to provide a simple, yet powerful service that could drastically change how communities engage in their water solution.

Blue Planet Network’s SMS-based texting service empowers communities to take charge of their water systems and allows entire organizations to learn and share efficiently. SMS reporting is scaling our efforts to impact greater numbers of communities with measurable need. We have much to learn to make this service even more valuable. In the next few years, we hope to launch our SMS texting service in all 27 countries so that all of our members can increase the long-term impact of their water programs. 

Editor’s Note: This guest post was authored by Nicole Rosenleaf Ritter who is the communication specialist for the Project WET Foundation, a nonprofit based in Bozeman, Montana, and active in more than 65 countries. Nicole discusses Project WET’s evaluation work, including its innovative use of mobile technology and collaboration with Engineers Without Borders. All of the WASH education materials referenced are available for free download on the Project WET web site, including formal reports regarding the northern Uganda evaluation process.

Teachers in rural northern Uganda used mobile phones to complete follow-up surveys about the impact of WASH education. Credit: © Project WET Foundation

Teachers in rural northern Uganda used mobile phones to complete follow-up surveys about the impact of WASH education. Credit: © Project WET Foundation

The Lake Victoria Primary School (LVS) in Uganda offers an object lesson for anyone curious about the importance of WASH education. As part of a water provision project, gutters and downspouts were constructed and a water tank was provided to LVS to allow the school to harvest rainwater. What wasn’t provided as part of the project was education — either about the benefits of rainwater harvesting or the way such a system would be set up. As a result, the water tank ended up unused and in storage with small, potentially contaminated containers capturing only a tiny fraction of the usable water. Meanwhile the school was shelling out US$600 per month for municipal water that was available from only one tap.

Enter Aggrey Oluka, LVS’s head science teacher. Fed up with high rates of waterborne illness and unsustainable water bills, Oluka went looking for solutions. He found the Project WET Foundation, which was launching a new program in Africa with USAID to create culturally appropriate WASH-related educator guides, children’s books, and classroom posters, and to train teachers to use them. He participated in writing workshops for the materials and enthusiastically adopted them for use at LVS. Applying the knowledge he and his students had gained, Aggrey was able to finally get the rainwater harvesting system implemented — to the benefit of the students’ health and the school’s budget. The municipal water bill dropped to just US$30 per month, and students had increased access to clean water for healthy habits such as hand-washing.

Thanks to experiences like this one, the value of WASH education is finally being recognized. The WASH Sustainability Charter gives WASH education top billing, with the preamble singling out “the lasting provision of safe water, sanitation, and hygiene education” as a “leading development priority of our time.” (For more information on the Charter, read this WASHfunders guest post.)

Given the growing influence of WASH education, finding ways to measure and evaluate educational programs and projects is also increasingly important and challenging. While it stands to reason that a populace educated in the basics of water, sanitation, and hygiene will be better able and more likely to actively participate in sustaining water provision projects, the evidence surrounding WASH education’s impact on behavior remains in early stages.

As a longtime proponent and provider of WASH education, the Project WET Foundation is exploring new and innovative ways to evaluate the results of its WASH education materials implementation. Targeting youth through school and community educators, Project WET materials, including educator guides and lesson plans, colorful children’s activity booklets, and durable classroom posters, teach children, parents, teachers, administrators, and government officials  about WASH using games, songs, role-plays, whole-body learning, subject integration, and other interactive pedagogical methods.  Educators learn to use the materials through a train-the-trainer process, and students share the lessons they learn at home and in the community. Materials have been translated and localized on three continents, reaching millions of children.

So what happens after the intervention? Getting to that answer is critical for all WASH education actors, but it is not easy. Partnerships and novel approaches can help.

Following implementation in rural northern Uganda in 2009, Project WET used traditional site visit and survey techniques to evaluate results in 2010. However, recognizing the limitations of those techniques — particularly the lack of reliable internet connectivity for e-mail follow-up, the prevalence of teacher transfer, and the time constraints for staff — Project WET teamed up with Adam Lerer, a PhD candidate from the Massachusetts Institute of Technology. Lerer’s thesis work focused on using the Open Data Kit voice system, a web-based interactive voice response technology that allows the user to design and record survey calls to be received on any kind of mobile phone. 

The innovative combination of mobile phone technology plus traditional techniques, allowed successful follow-up with 92 of the 500 schools where educational materials were implemented at a cost of US$5.90 per teacher and US$.06 per student. The mobile phone surveys allowed teachers and schools to respond quickly and easily, boosting return rates. The data collected showed that of the schools who responded to the follow-up, 90 percent were still using WASH education materials with their students a year after implementation, and 92 percent reported positive changes in student behavior related to water, sanitation, and hygiene. Increased hand-washing behavior and facilities were most often reported, as well as healthy behaviors relating to water storage, cleaning of the latrine, and water sources. At least 25 percent of users reported that the materials had also been shared with the wider community, supporting the notion of schools as gardens where ideas can grow and be shared.

While mobile phone surveys provide a promising, low-cost evaluation technique, extended on-the-ground monitoring is likely to remain the gold standard for independent assessment. However, many nonprofit organizations cannot afford to carry out such programs on their own. By partnering with the Montana State University chapter of Engineers Without Borders (EWB), Project WET has been able to both wrap education around water provision projects EWB has underway in Kenya and tap EWB student leaders to carry out year-by-year site evaluations in areas where Project WET materials have been implemented. The results of this three-year study — due out in 2015 — should shed light on the effects of WASH education on water provision projects and communities. 

By partnering inside and outside the WASH sector, experimenting with innovative techniques, and — most importantly — sharing lessons learned, WASH education practitioners can improve the work being done and secure education’s place at the center of WASH sustainability.

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